EntityLaunch 100% Satisfaction Guarantee
In addition to certain guarantees provided by law, EntityLaunch guarantees your satisfaction with our services and support. If you are not satisfied, please contact us immediately and we will correct the situation, provide a refund or offer credit that can be used for future EntityLaunch orders.
EntityLaunch Satisfaction Guarantee Details:
1. If you’re not satisfied, simply call us toll-free at (844)-296-1081 during our normal business hours. All requests must be within 60 days of purchase and we will process your request within 2 business days after we’ve received all of the documents and materials sent to you. For example, if we create an LLC for you, you would have to return all of the documents and we would take over the LLC that was created. We will not be able to refund or credit any money paid to government entities, such as filing fees or taxes, or to other third parties with a role in processing your order. Additionally, we cannot refund any money paid by you directly to third parties.
2. If you want to exchange the product you ordered for a different one, you must request this exchange and complete your replacement order within 60 days of purchase. The purchase price of the original item, less any money paid to government entities, such as filing fees or taxes, or to other third parties with a role in processing your order, will be credited to your EntityLaunch account. If you do not complete the replacement order we will refund the amount that will be credited back to the original form of payment.
3. Please note that we cannot guarantee the results or outcome of your particular procedure. For instance, the government may reject a LLC filing for legal reasons beyond the scope of EntityLaunch’s service. In some cases, a government backlog can lead to long delays before your process is complete. Problems like these are beyond our control and are not covered by this guarantee.
4. Our guarantee only covers satisfaction issues caused by EntityLaunch – not changes to your situation or your state of mind. So if you decide that you don’t want an LLC for some reason but we have not done anything wrong this guarantee would not apply.